Privacy Policy

Last updated: 22 September 2026

This Privacy Policy describes how FanSpark Pty. Ltd. (ACN: 664 589 119), operating as "Mates Picks" ("we", "our", or "us"), collects, uses, and discloses your personal information when you use our mobile application and website (collectively, the "Service"). We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information from you in a number of ways:

  • When you register an account: your name, username, email address and, optionally, your gender. Passwords are stored only as a secure hash.
  • Profile and preferences: the teams you follow, the groups you join, and your sport and league selections.
  • Content you create: your picks and tips, chat and banter messages, reactions, photos and images you send, and voice messages.
  • Purchases: a record of in-app purchases and the items or points you unlock. We do not collect or store your payment card details (see Section 4).
  • Location: approximate location, only while you are actively using the app and only with your permission, to power the optional "fans nearby" feature. We do not track your location in the background.
  • Automatically: device and push-notification tokens, IP address, operating system, app version, and diagnostic and usage/log data.

Device permissions

With your consent, the app may request the following device permissions. You can grant or revoke any of them at any time in your device settings:

  • Camera — to take and send photos in chat and to scan invite QR codes.
  • Photos / media — to attach images from your library.
  • Microphone — to record voice messages and voice-effect banter.
  • Location (while in use) — for the optional "fans nearby" feature.

2. Use of Personal Information

We use your personal information for the following purposes:

  • To provide and maintain the Service — accounts, groups, ladders, the live feed, real-time chat, reactions and interactive in-app effects.
  • To deliver push notifications you have enabled.
  • To process and restore your in-app purchases and your points and item entitlements.
  • To personalise your experience, such as showing relevant content or connecting you with nearby fans.
  • To improve the Service and develop new features.
  • To keep the Service secure — prevent abuse, moderate content, and prevent fraudulent or illegal activity.
  • To communicate with you and provide customer support.
  • To comply with our legal obligations and resolve any disputes.

3. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We share it only as needed with:

  • Other users of the Service: your username, ladder position and public activity (your picks and the messages you post in a group) are visible to other members of that group.
  • Google Play and RevenueCat — to process in-app purchases and manage your entitlements.
  • Google Firebase and Expo — to deliver push notifications.
  • Cloudflare — for content delivery and media storage.
  • Our hosting, logging and (where used) SMS providers — to run, secure and support the Service. These providers are bound by confidentiality obligations.
  • Law enforcement or government bodies — where required by law or to protect our rights and the safety of our users.
  • In the event of a business transfer — if FanSpark Pty. Ltd. is involved in a merger, acquisition or asset sale, your personal information may be transferred.

4. In-App Purchases and Payments

Mates Picks offers optional in-app purchases. Payments are processed by Google Play and our billing provider RevenueCat. We do not receive or store your payment card details — we only receive confirmation that a purchase succeeded and which product it was for, so we can deliver and restore what you bought.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction, including encryption in transit, hashed passwords and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Account and Data Deletion

You can delete your account and associated data at any time — from within the app (Profile → Delete Account) or by following our Account & Data Deletion page. Some records (for example, purchase and transaction records) may be retained where required for legal, tax or fraud-prevention purposes, and some data may be kept in an anonymised or aggregated form that no longer identifies you.

7. Your Rights and Choices

Under Australian privacy laws, you have the right to:

  • Access your personal information that we hold.
  • Request correction of any inaccurate or outdated personal information.
  • Request the deletion of your personal information, subject to legal obligations.
  • Object to the processing of your personal information in certain circumstances.
  • Withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the details below, or visit the Account & Data Deletion page. If you have a concern we have not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (like pixels and web beacons) to remember your preferences and to compile aggregate data about site traffic and interaction so that we can improve the Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; if you do not accept cookies, some portions of our website may not function.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

10. International Transfers

Some of our service providers may store or process data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with this policy and applicable law.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or our privacy practices, please contact us:

  • By email: support@fanspark.com.au
  • By mail: FanSpark Pty. Ltd., 210 Great Eastern Highway, Glen Forrest WA 6071, Australia
  • Registered office: FanSpark Pty. Ltd., Unit 2, 20 Kamira Road, Lilli Pilli NSW 2229, Australia