Account & Data Deletion

Last updated: 14 July 2026

You can delete your Mates Picks account and personal data at any time. This page explains how to request deletion, what is removed, and how long it takes. Mates Picks is operated by FanSpark Pty. Ltd. (ACN: 664 589 119).

Option 1 — Delete from within the app

1. Open Mates Picks and go to your Profile.
2. Scroll down and tap Delete Account.
3. Confirm. Your account and associated data are permanently deleted.

Option 2 — Request deletion by email

Send a request from the email address on your account to support@fanspark.com.au with the subject "Delete my account", and include your username so we can locate your account. We may ask you to verify ownership of the account before we proceed, to protect you against fraudulent deletion requests.

What gets deleted

When you delete your account, we remove:

• Your account and login credentials.
• Your profile details (name, username, email and teams).
• Your picks, chat and banter messages, reactions and uploaded media.
• Your points balance and item inventory.
• Your push-notification tokens and device associations.

We may retain limited information where required — for example, purchase and transaction records for tax, accounting or fraud-prevention obligations, anything we are legally required to keep, and anonymised or aggregated data that no longer identifies you.

How long it takes

We action deletion requests within 30 days. Some backups may take a little longer to cycle out, after which the data is permanently removed.

A note on shared content

Messages you sent in a group are part of that group's conversation. When you delete your account we remove your account and profile and, where technically feasible, remove or anonymise your messages, although copies quoted or saved by other members may remain outside our control.

Need help?

Email support@fanspark.com.au and we will help. See also our Privacy Policy.